Hours 0–4: intake and identity
Log each sample against its supplier, SKU and quoted version. Photograph the product, label and included accessories before testing. A short or mismatched sample is an early supplier signal worth recording.
Confirm that the item is the one that was actually quoted. Similar product names often hide different connectors, phone models or packaging.
Hours 4–24: test the real use case
Use the customer's real setup rather than the supplier demo. A case may fit a bare phone but fail with a lens protector. A charger may power one device but still fail the buyer's plug or certification requirements.
- Cases: fit an actual device and test buttons, ports, camera openings and magnetic accessories.
- Chargers: confirm connector, plug type, markings and basic charging behaviour with a compatible device.
- Cables: check connector fit, charging or data function, strain relief and the approved length and rating.
- Packaging: confirm box, insert, language and barcode requirements if the item will be sold as a finished product.
Hours 24–48: score and correct
Give every sample a clear result: pass, fixable issue or fail. Send fixable issues back with photos and a specific question. A vague complaint usually produces a vague answer.
If a supplier cannot explain or correct a material difference, compare a second source before committing to bulk.
Need this checked against your order?
Send your buy list. We will show supplier assumptions, product risks and the checks needed before dispatch.