“They told me about the problem before it became a shipment problem.”
We came to SourcingRelay with a 47-SKU launch and a date we had already announced. What mattered most was not another polished quote. It was knowing which supplier was late, which version had changed and what would actually leave Shenzhen.
One charger line arrived with a different cable than the approved sample. The team held it, showed us the difference and proposed a replacement. The other 46 SKUs moved into consolidation while we made the decision.
The quote was not the cheapest we received. It was, however, the easiest to understand: goods, service, freight and likely duties were separated, and the assumptions were written down.
Onboarding took one round longer than expected because our product photos were incomplete. The team asked for clearer model labels before quoting instead of guessing.